Strategic Processes

Strategic Management (DE)

Code Procedure Passing date
DE-01 P1 Strategic programming and development 03/05/2022
DE-02 P1 Monitoring and measurement
Annex 1: Indicator File
Annex 2: Indicator Request
Annex 3: Indicators Dashboard
DE-03 P1 Management Review System
Annex 1: Report Elaboration Protocol


Quality management and continuous improvement (MC)

Code Procedure Passing date
MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Answer Form for Complaints, Suggestions and Congratulations
MC-05 P1 Users satisfaction
Annex 1: Annual plan for the users satisfaction evaluation
Annex 2: Data sheet of the evaluation activity design



Key Processes

Academic Management (AC)

Code Procedure Passing date
AC-0104 P1 Entry and Admission 19/02/2015
AC-0201 P1 Enrolment 19/02/2015
AC-0401 P1 Certificates Issue 19/02/2015


Teaching (DO)

Code Procedure Passing date
DO-0101 P1 Design, verification, modification and accreditation of official degrees 19/02/2015
DO-0102 P1 Monitoring and improvement of degrees 30/05/2013
DO-0103 P1 Degree suspension and termination 30/05/2013
DO-0201 P1 Teaching planning and development
Annex 1. Guide-template to perform the Centre Coordination Actions Report
DO-0202 P1 Promotion of the degrees
Annex 1. Protocol to elaborate the Centre Promotion Plan

DO-0203 P1 Student Orientation and educational support specific needs attention
Annex 1. Guidelines for the design of the centre Mentoring Action Programme
DO-0204 P1 External Academic Internships Management 30/05/2013
DO-0205 P1 Mobility Management 30/05/2013
DO-0301 P1 Public information and accountability 21/12/2020


Support Processes

Staff Management (PE)

Annex 1: Training sheet

Code Procedure Passing date
PE-01 P1 Administrative and Service Staff Management 06/06/2018
PE-02 P1 Academic Staff Management 06/06/2018


Document Management (XD)

Code Procedure Passing date
XD-01 Documents control
Annex 1: Model of flow diagram and symbology
XD-02 Registers Control 30/05/2013


Infrastructure and Work Environment Management (IA)

Code Procedure Passing date
IA-01 P1 Facilities and Resources Management 19/12/2019