Procedures

Strategic Processes

Strategic Management (DE)

Code	Procedure	Passing date
DE-01 P1	Strategic programming and development	03/05/2022
DE-02 P1	Monitoring and measurement Annex 1: Indicator File Annex 2: Indicator Request Annex 3: Indicators Dashboard	19/02/2015
DE-03 P1	Management Review System Annex 1: Report Elaboration Protocol	19/02/2015

 

Quality management and continuous improvement (MC)

Code	Procedure	Passing date
MC-02 P1	Complaints, Suggestions and Congratulations Management Annex 1: Electronic Form for Complaints, Suggestions and Congratulations Annex 2: Answer Form for Complaints, Suggestions and Congratulations	19/02/2015
MC-05 P1	Users satisfaction Annex 1: Annual plan for the users satisfaction evaluation Annex 2: Data sheet of the evaluation activity design	21/12/2020

 

Key Processes

Academic Management (AC)

Code	Procedure	Passing date
AC-0104 P1	Entry and Admission	19/02/2015
AC-0201 P1	Enrolment	19/02/2015
AC-0401 P1	Certificates Issue	19/02/2015

 

Teaching (DO)

Code	Procedure	Passing date
DO-0101 P1	Design, verification, modification and accreditation of official degrees	19/02/2015
DO-0102 P1	Monitoring and improvement of degrees	30/05/2013
DO-0103 P1	Degree suspension and termination	30/05/2013
DO-0201 P1	Teaching planning and development Annex 1. Guide-template to perform the Centre Coordination Actions Report	30/05/2013
DO-0202 P1	Promotion of the degrees Annex 1. Protocol to elaborate the Centre Promotion Plan	30/05/2013
DO-0203 P1	Student Orientation and educational support specific needs attention Annex 1. Guidelines for the design of the centre Mentoring Action Programme	21/12/2020
DO-0204 P1	External Academic Internships Management	30/05/2013
DO-0205 P1	Mobility Management	30/05/2013
DO-0301 P1	Public information and accountability	21/12/2020

 

Support Processes

Staff Management (PE)

Annex 1: Training sheet

Code	Procedure	Passing date
PE-01 P1	Administrative and Service Staff Management	06/06/2018
PE-02 P1	Academic Staff Management	06/06/2018

 

Document Management (XD)

Code	Procedure	Passing date
XD-01	Documents control Annex 1: Model of flow diagram and symbology	30/05/2013
XD-02	Registers Control	30/05/2013

 

Infrastructure and Work Environment Management (IA)

Code	Procedure	Passing date
IA-01 P1	Facilities and Resources Management	19/12/2019